Every business is bound to receive some negative feedback at some point or another, but public transportation company Arriva seems to be garnering more than its fair share of bad reviews.
A quick scan of online review sites such as Trustpilot and Google Reviews reveals countless accounts of passengers left stranded, delays leading to missed appointments and poor customer service Some of the most common complaints reference cancelled trains and buses, unclear communication regarding delays, and unsympathetic staff.
The sheer volume of negative feedback raises the question: what is going wrong at Arriva, and is there anything the company can do to turn things around?
Roots of the Problem Arriva bad reviews.